Terms and Conditions

Man with Van Tufnell Park Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Tufnell Park provides removal, man and van, and related services. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 "Company", "we", "us" and "our" mean the operator of Man with Van Tufnell Park providing the services described in these terms.

1.2 "Customer", "you" and "your" mean the person, firm or organisation that requests or uses our services.

1.3 "Services" means any removal, man and van, transportation, loading, unloading, packing, or related services we agree to provide.

1.4 "Goods" means the items and belongings that you ask us to move, transport, handle or store.

1.5 "Booking" means a confirmed request for services for a specified date, time, and location.

2. Scope of Services

2.1 We provide local man and van and removal services, including loading, transport, and unloading of Goods, and any additional services expressly agreed at the time of booking.

2.2 Unless specifically agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of Goods, or any work that requires a skilled trade or specialist qualifications.

2.3 We reserve the right to refuse to move any item that in our reasonable opinion is unsafe, unlawful, too heavy or bulky for our staff or vehicles, or likely to cause damage to property or Goods.

3. Booking Process

3.1 All bookings are subject to availability and are only confirmed once we have accepted your request and provided written or verbal confirmation of the booking details, including date, collection address, destination, and agreed rate.

3.2 When making a booking, you must provide accurate information about:

a. The collection and delivery addresses, including any access restrictions, parking limitations, or stairs.

b. The nature, quantity and approximate weight of the Goods.

c. Any particularly fragile, high value, or unusual items.

3.3 If on arrival the actual job substantially differs from the description you provided at the time of booking, we may revise the price, allocate additional time or staff, or in some cases decline to carry out the work.

3.4 You are responsible for obtaining all necessary permissions, permits and access arrangements at collection and delivery addresses, including any parking suspensions or authorisations required from local authorities or property owners.

4. Quotations and Pricing

4.1 Any quotation we provide is based on the information supplied by you and is subject to these Terms and Conditions.

4.2 Quotations may be given as a fixed price for a defined scope of work, or on an hourly rate basis with a minimum charge period. The basis of your quotation will be explained at the time of booking.

4.3 Our quotations do not include customs duties, tolls, congestion charges, parking charges, ferry charges, or other third-party fees unless expressly stated. Such costs will be charged in addition where applicable.

4.4 We reserve the right to amend a quotation or make additional charges where:

a. The work is not completed within the expected time due to delays caused by you or circumstances outside our control.

b. Access to the property is substantially worse than described or requires extra time or manpower.

c. Extra Goods are included that were not disclosed at the time of quotation.

d. There are significant changes to the collection or delivery addresses.

5. Payments

5.1 Unless agreed otherwise, payment is due immediately upon completion of the service on the same day.

5.2 We may require a deposit at the time of booking. Deposits are non-refundable unless otherwise stated in these Terms and Conditions or required by law.

5.3 We may accept payment by cash, bank transfer, or other methods as advised at the time of booking. You are responsible for ensuring that any card or bank account used for payment is authorised and has sufficient funds.

5.4 Where services are provided on account terms to business customers, invoices must be paid by the due date shown on the invoice. We reserve the right to charge interest and recovery costs on overdue amounts in accordance with applicable UK law.

5.5 We may withhold delivery of Goods until full payment has been received for the services provided.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 For cancellations made more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking at our discretion.

6.3 For cancellations made within 48 hours of the scheduled start time, we reserve the right to retain any deposit paid and to charge a cancellation fee up to the full quoted amount, particularly if we are unable to reallocate the booking time slot.

6.4 If you are not present or not ready to proceed at the agreed start time, this may be treated as a late cancellation and may incur waiting time charges or a cancellation fee.

6.5 If we need to cancel or amend a booking due to reasons beyond our reasonable control, such as vehicle breakdown, illness, extreme weather, or other unforeseen events, we will notify you as soon as possible and offer an alternative date or refund any payments made for services not provided. We shall not be liable for any consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 You are responsible for ensuring that:

a. All Goods are properly packed, labelled, and ready for transport unless we have agreed to provide packing services.

b. All boxes and containers are securely closed and able to be safely lifted and stacked.

c. Fragile items are adequately protected and clearly identified.

7.2 You must remove or secure any fixtures, fittings, or items attached to walls, ceilings or floors before our arrival, unless otherwise agreed.

7.3 You must be present or represented by an authorised person at the collection and delivery addresses to supervise the work, give instructions and check that the property has been cleared and the Goods have been delivered as required.

7.4 You are responsible for checking that nothing has been left behind at the collection address. We are not obliged to return to the property once the job is complete unless agreed as a separate service.

8. Items Not Accepted for Transport

8.1 We will not carry any of the following items and you agree not to present such items for transport:

a. Explosives, flammable or hazardous materials, including gas cylinders, fuel, paints, solvents, and chemicals.

b. Illegal items or substances, including drugs, stolen goods or contraband.

c. Perishable goods that may deteriorate during transport.

d. Live animals, pets or plants, unless specifically agreed in advance.

e. Valuable items such as jewellery, watches, money, securities, important documents, or collections, unless we have expressly agreed in writing.

8.2 If we discover illegal, dangerous or unacceptable items among the Goods, we may remove or refuse to transport them and may report any illegal items to the relevant authorities.

9. Waste, Rubbish and Disposal

9.1 We are not a licensed waste carrier unless explicitly stated. We do not normally remove or dispose of household or commercial waste as part of standard removal services.

9.2 Any request to remove items for disposal must be agreed in advance and may be subject to additional charges and regulatory requirements.

9.3 Where we agree to remove items for disposal, we will do so in accordance with applicable UK waste regulations. We will only dispose of waste at authorised facilities and may refuse any items that are prohibited or hazardous.

9.4 You confirm that any items presented for disposal are your property or that you have full authority to dispose of them. You agree to indemnify us against any claims or penalties arising from unlawful or improper disposal requested by you.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in handling, loading, transporting and unloading your Goods.

10.2 Our liability for loss of or damage to Goods, or for damage to property, is limited to direct loss caused by our negligence and will not exceed a reasonable repair or replacement cost, subject to any overall limit we have notified to you.

10.3 We shall not be liable for:

a. Normal wear and tear, minor scuffs or scratches to Goods or property that may occur during normal handling.

b. Loss or damage arising from defects in the Goods, inadequate packing by you, or insufficient protection for fragile items.

c. Damage to flat pack furniture that has been dismantled and reassembled, whether by us or by you, where the original structure or fixings are not designed for repeated disassembly.

d. Loss or damage to items of particularly fragile or high value, including but not limited to glass, mirrors, artwork, antiques, sensitive electronics and instruments, unless we have been specifically notified of their nature and value in advance.

10.4 We shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of income, or loss of opportunity, arising from or in connection with the services provided.

10.5 Any claim for loss or damage must be notified to us as soon as reasonably practicable and in any event within 7 days of completion of the services. You must provide reasonable evidence of any loss or damage claimed.

11. Access and Damage to Property

11.1 You are responsible for ensuring that there is adequate access at both collection and delivery addresses, including sufficient space for our vehicle to park and safe routes for carrying Goods.

11.2 We are not responsible for any damage caused by moving Goods through areas with restricted access, such as narrow staircases, low ceilings, or tight doorways, where you have requested that we proceed despite our advice that damage might occur.

11.3 Where access conditions are unsafe or unsuitable, we may refuse to complete part or all of the job or may require you to sign a waiver acknowledging the risk of potential damage if you ask us to proceed.

12. Delays and Events Beyond Our Control

12.1 We will make reasonable efforts to arrive and complete the work within the agreed time frame. However, arrival and completion times are estimates only and may be affected by traffic, roadworks, weather conditions, or other factors beyond our control.

12.2 We shall not be liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to accidents, breakdowns, extreme weather, road closures, strikes, public disturbances, or acts of government.

12.3 Where a delay is caused by circumstances within your control, including lack of access, incomplete packing, or waiting for keys, we may charge for waiting time at our standard rates.

13. Insurance

13.1 We may hold appropriate insurance cover for our activities as a man and van and removal service provider. Details of any insurance cover can be made available on request.

13.2 You are strongly advised to arrange your own insurance to cover the full value of your Goods during removal and transit, particularly if you have high value or fragile items.

14. Complaints

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our representative as soon as possible so that we have the opportunity to address it on the day.

14.2 If the issue is not resolved, you should submit your complaint in writing within 7 days of completion of the job, providing full details and any supporting evidence. We will investigate and respond within a reasonable time.

15. Data Protection and Privacy

15.1 We will collect and use your personal information only for the purposes of managing your booking, providing our services, handling payments, and responding to enquiries or complaints.

15.2 We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide the services, comply with legal obligations, or with your consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services we provide shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of our services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

17.4 These Terms and Conditions constitute the entire agreement between you and us regarding the provision of our services and supersede any prior understandings or agreements, whether written or oral.